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At Lusso Panno, we strive to provide our customers with a seamless shopping experience, from placing an order to receiving their products. Please read our Shipping & Payment Policy carefully before placing an order on www.lussopanno.com.
By placing an order with Lusso Panno, you agree to the terms and conditions outlined below.
We make every effort to process and deliver your orders as quickly as possible. Each order is carefully checked, packed, and dispatched to ensure that your products reach you in excellent condition.
Orders are generally processed within 1–2 business days after confirmation of payment or order placement.
Orders requiring additional processing or special handling may take longer to dispatch.
During sale periods, festivals, or other peak seasons, processing times may be extended.
If your order experiences a significant delay, our team will make reasonable efforts to notify you.
The estimated delivery time for domestic orders is generally 3–7 business days after dispatch, depending on your delivery location and courier service availability.
Delivery timelines are estimates and may vary due to courier delays, weather conditions, public holidays, festivals, or other circumstances beyond our control.
You can use the Check Delivery option on the product page, wherever available, to check the estimated delivery time for your PIN code.
Orders are generally delivered on business days. Sundays and public holidays may not be counted as business days.
Lusso Panno's applicable shipping charges will be displayed at checkout before you complete your order.
If free shipping is offered on your order, the applicable eligibility conditions will be displayed on our website or at checkout.
Although we make every effort to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control.
If your delivery is delayed, please contact our customer support team for assistance.
If your delivery address is outside the serviceable area of our courier partners, we may contact you to discuss an alternative delivery arrangement, where possible.
All orders are packed carefully to minimize the risk of damage during transit. If you receive a damaged or incorrect product, please contact our customer support team promptly and refer to our Return & Exchange Policy.
Lusso Panno may offer international shipping to selected countries, subject to service availability at checkout.
International orders are dispatched through our designated logistics partners to the shipping address provided by the customer.
Applicable international shipping charges will be calculated based on factors such as the destination, shipment weight, dimensions, and courier service. The final charges, where international shipping is available, will be displayed at checkout or communicated before order confirmation.
International orders must be paid for in advance. Cash on Delivery (COD) is not available for international shipments.
International orders generally require 10–15 business days after dispatch, depending on the destination country, customs clearance, and courier service.
Delivery timelines are estimates and may be affected by customs inspections, local holidays, weather conditions, or other logistical circumstances.
During peak seasons and festivals, delivery may take longer than usual.
International shipments may be subject to import duties, customs fees, taxes, and other charges imposed by the destination country.
Unless explicitly stated otherwise at checkout, these charges are the responsibility of the customer and may be collected by the relevant customs authority or courier company.
Lusso Panno cannot determine the exact amount of customs duties or taxes applicable to every destination. Customers are advised to check their country's import regulations before placing an international order.
Customers are responsible for providing any additional documentation required by their local customs authorities. We will provide relevant order or shipping documents where reasonably available.
International orders are subject to the Return & Exchange Policy applicable to the order. Please review the relevant policy before completing your purchase.
Any restrictions on returns, exchanges, or cancellations will be communicated in the applicable policy or at checkout.
Lusso Panno aims to make the checkout process simple and secure by providing the payment options available on our website.
By placing an order, you agree to pay the applicable product price, shipping charges, taxes, and any other charges displayed at checkout.
Depending on availability at checkout, customers may be able to pay using:
Credit cards
Debit cards
UPI
Net banking
Digital wallets
Other payment methods supported by our payment gateway
The payment methods available may vary depending on the customer's location and the payment service provider.
For international orders, only the payment methods specifically offered at checkout will be available.
Cash on Delivery may be available for eligible domestic orders within India, subject to PIN code serviceability and the options displayed at checkout.
Customers can check COD availability during the checkout process, wherever this option is provided.
For COD orders, payment must be made to the delivery partner at the time of delivery.
COD availability may be restricted for certain locations, products, or order values.
For prepaid orders, processing will generally begin after successful payment confirmation.
If a payment is deducted from your account but the order confirmation is not received, please contact our customer support team with the relevant transaction details so that we can assist you.
Once your order has been dispatched, tracking details may be shared with you through the contact information provided during checkout.
You can use the tracking link to monitor your shipment's progress, subject to updates from the courier partner.
Customers are responsible for providing an accurate and complete shipping address, including the correct PIN code, phone number, and other required details.
Lusso Panno cannot guarantee delivery to an incorrect or incomplete address. Additional shipping charges may apply if a shipment must be re-dispatched due to incorrect address information provided by the customer.
For questions regarding shipping, delivery, order tracking, or payments, please contact Lusso Panno through the contact details provided on our website:
Website: https://www.lussopanno.com/
Our customer support team will assist you with your queries.
Lusso Panno reserves the right to update this policy from time to time. Any changes will be published on this page.
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