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Last Updated: October 26, 2026
At Lusso Panno, we value your privacy and are committed to protecting your personal information. We aim to provide you with a safe, secure, and seamless shopping experience when you visit our website, www.lussopanno.com.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, create an account, place an order, or interact with our services.
By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.
At Lusso Panno, your trust is important to us. We are committed to handling your personal information responsibly and using it only for legitimate business purposes, in accordance with applicable laws.
We collect only the information necessary to provide our products and services, process orders, improve your shopping experience, and communicate with you regarding your purchases.
We do not sell your personal information to third parties. However, we may share relevant information with trusted service providers, such as payment processors, shipping partners, website service providers, and marketing platforms, where necessary to operate our business and provide our services.
You may browse our website without creating an account. However, certain features and services may require you to provide personal information.
When you visit or interact with Lusso Panno, we may collect the following categories of information:
Personal and Contact Information
Full name
Email address
Mobile or telephone number
Billing and shipping addresses
Order and Transaction Information
Products purchased, order details, and transaction history
Payment status and transaction references
Information required to process payments and manage orders
Payments may be processed through third-party payment providers. We do not intentionally store complete payment card details on our own systems unless expressly stated and appropriately secured.
Account Information
If you create an account, we may collect your login details and information associated with your account.
Technical and Browsing Information
When you browse our website, we may automatically collect certain information, including your IP address, browser type, device information, pages visited, referral sources, and interactions with our website.
Cookies and Similar Technologies
We may use cookies, pixels, and similar technologies to remember your preferences, understand website usage, measure advertising performance, and improve your shopping experience. These technologies may be provided by Shopify and other service providers.
You can manage cookies through your browser settings and, where available, our website's cookie preferences. Disabling certain cookies may affect some website features.
Lusso Panno may use your personal information for the following purposes:
To process, confirm, ship, and deliver your orders.
To process payments, refunds, cancellations, and eligible exchanges.
To communicate order updates, shipping notifications, and customer service responses.
To create and manage customer accounts.
To respond to questions, feedback, complaints, and other requests.
To send promotional emails, offers, product updates, and marketing communications where permitted by law and subject to your preferences.
To personalize your shopping experience and recommend relevant products.
To analyze website traffic, customer preferences, and marketing campaign performance.
To improve our products, website functionality, services, and customer experience.
To detect and prevent fraud, unauthorized transactions, security incidents, and misuse of our services.
To comply with applicable laws, regulations, legal processes, and lawful government requests.
You may opt out of promotional communications at any time using the unsubscribe option in our emails or by contacting us. Transactional messages relating to your orders or account may still be sent when necessary.
We may share your personal information with trusted third parties when reasonably necessary to operate our business, including:
Shopify and website service providers: To host and maintain our online store.
Payment service providers: To securely process payments and refunds.
Shipping and logistics partners: To deliver orders and manage shipments and returns.
Marketing and analytics providers: To measure advertising performance, understand customer interactions, and improve our marketing activities, subject to applicable privacy requirements.
Customer support and communication providers: To respond to enquiries and provide customer assistance.
Legal and regulatory authorities: When disclosure is required by law or necessary to protect our legal rights, prevent fraud, investigate unlawful activity, or protect the safety of individuals.
We expect our service providers to handle personal information appropriately and only for authorized purposes. Their own privacy policies and practices may also apply.
Our website may use cookies and similar technologies to support essential website functions, remember your preferences, understand customer behaviour, and measure the effectiveness of advertising campaigns.
We may use third-party analytics and advertising services, which could include tools provided by Meta, Google, or similar platforms, if enabled on our website.
These services may process certain browsing or interaction information in accordance with their respective policies and applicable laws.
You can manage your browser's cookie settings and available consent preferences to control certain tracking technologies. Please note that disabling essential cookies may affect website functionality.
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, loss, and misuse.
These measures may include access controls, secure website connections, and the security features provided by our e-commerce and payment service providers.
However, no method of electronic transmission or storage can be guaranteed to be completely secure. While we make reasonable efforts to protect your information, we cannot guarantee absolute security.
If you believe your personal information has been compromised, please contact us using the details provided in the Contact Us section.
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy,
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