Return & Exchange Policy

At Lusso Panno, we are committed to providing our customers with a smooth and satisfying shopping experience. If you experience any issues with your order, please review our Return & Exchange Policy below.

Return & Exchange Eligibility

We accept return or exchange requests only in the following cases:

  • Wrong size received.

  • Color mismatch issue.

  • Damaged or defective product received.

All return or exchange requests must be submitted within 24 hours of delivery. Requests received after this period will not be accepted.

Conditions for Return & Exchange

To be eligible for a return or exchange, the following conditions must be met:

  • The product must be unused and unwashed.

  • All original tags, labels, and packaging must be intact.

  • The product must be returned in its original condition.

  • The product must not show signs of wear, washing, alteration, or damage caused by the customer.

Unboxing Video Requirement

For claims involving a damaged, defective, incorrect-size, or color-mismatch product, customers must provide a clear unboxing video recorded continuously from the moment the package is opened.

The video should clearly show the package, the product received, and the reported issue. Lusso Panno reserves the right to reject claims where sufficient supporting evidence is not provided.

Exchange Policy

Eligible products may be exchanged for the following reasons:

  • Exchange for the correct size, subject to availability.

  • Replacement of a damaged or defective product.

  • Replacement in case of a verified color mismatch.

Only one exchange request is permitted per order. Once the exchanged product has been delivered, no further exchange requests will be accepted under this policy.

Return Policy & Store Credit

Lusso Panno does not offer direct monetary refunds under this policy.

If a return request is approved, the customer will receive store credit equivalent to the approved product value.

Store Credit Terms:

  • Store credit can be used for future purchases on Lusso Panno.

  • Store credit is valid for 6 months from the date of issue.

  • Store credit cannot be transferred to another account or converted into cash, except where required by applicable law.

Non-Returnable Items

The following items are not eligible for return or exchange, except where required by applicable law:

  • Products marked as Final Sale.

  • Products specifically marked as Non-Returnable.

  • Customized or personalized products.

  • Products returned without their original tags and packaging.

  • Products showing signs of use, washing, alteration, or damage caused by the customer.

Quality Check & Approval

Once the returned product reaches our warehouse, it will undergo a quality inspection.

If the product meets the eligibility conditions, the approved exchange or store credit will be processed accordingly.

Lusso Panno reserves the right to reject a return or exchange request if the returned product does not meet the conditions outlined in this policy.

How to Request a Return or Exchange

  1. Visit our Return & Exchange Portal or contact our customer support team for assistance.

  2. Submit your return or exchange request within 24 hours of delivery.

  3. Provide your Order ID, the reason for your request, and the required product images and unboxing video.

  4. Our support team will review your request and the submitted evidence.

  5. Once the request is approved, return pickup instructions will be shared with you.

Please ensure that all required information and supporting evidence are submitted within the specified timeframe.

Customer Support

For assistance with a return or exchange, please contact our customer support team through the contact details provided on our website:

Website: https://www.lussopanno.com/

Please mention your Order ID and the reason for your request when contacting us.

Important Note

Lusso Panno reserves the right to review and verify all return and exchange requests based on the submitted evidence and the quality inspection of the returned product.

This policy is subject to applicable consumer protection laws. Nothing in this policy is intended to limit any rights or remedies available to customers under applicable law.